Privacy Policy

This Privacy Policy explains how Spinmacho Casino may collect, use, store and share personal information when you visit the website, create an account, use casino services or contact support. It also explains the choices and rights available to players in Australia. We aim to handle information carefully, transparently and only for appropriate business, security, legal and service-related purposes.

Spinmacho Casino operates under a Costa Rica business registration held by Rossobash S.R.L. and a Curaçao licence held by parent company Terdersoft B.V. The site uses TLS encryption across all pages and lists RNG testing methods in its footer.

Information we may collect

When you use Spinmacho Casino, we may collect information that identifies you, relates to your account or helps us operate the website. The information collected depends on how you interact with the service, the features you use and the legal checks that apply to online gambling services.

Account and personal details

This may include your name, date of birth, contact details, account login information, country or state of residence and other details you provide when registering or updating your account. We may also keep records of your communications with us, including messages sent to customer support and information included in requests, complaints or other enquiries.

Identity and verification information

To help confirm your identity, age, eligibility and account information, we may request verification documents or other evidence. This can include identity documents, proof of address, information about the source or ownership of funds, and related checks. These checks help protect players, prevent misuse of accounts, support responsible gambling processes and reduce fraud, money laundering and other unlawful activity.

Payment and transaction records

We may receive and maintain information about deposits, withdrawals, wagers, wins, losses, account balances and other transactions. Payment providers may process payment information on our behalf. We may receive information needed to confirm a payment or resolve a transaction without necessarily receiving complete payment card details. Transaction records help us operate your account, investigate disputes, identify unusual activity and meet legal and compliance requirements.

Device, usage and cookie information

When you access the website, we may collect technical and usage information such as your IP address, browser type, operating system, device identifiers, general location information, pages viewed, access times, referral information and interactions with website features. We may use cookies and similar technologies to remember preferences, keep the website working, improve security, understand website performance and analyse how services are used.

How we use personal information

We use personal information for purposes connected with providing and managing the casino service. Our use of information may include the following:

Creating, maintaining and administering your player account.
Processing deposits, withdrawals, wagers and other account transactions.
Confirming identity, age, eligibility and account ownership.
Carrying out security, anti-fraud, anti-money laundering and other risk checks.
Detecting, preventing and investigating suspicious, unlawful or unauthorised activity.
Providing customer support, responding to questions and resolving complaints or disputes.
Communicating with you about your account, transactions, security, service changes and other important information.
Sending marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.
Understanding how players use the website so that we can maintain, troubleshoot and improve its features, performance and security.
Applying account controls, safer gambling measures and other player protection processes where appropriate.
Meeting legal, regulatory, tax, accounting, audit, court or law enforcement requirements.
Establishing, exercising or defending legal rights and protecting the rights, property and safety of players, the website and other people.

We may combine information collected from your account, transactions, device and website activity where this is reasonably necessary for these purposes. We seek to use information that is relevant to the purpose for which it is collected and to avoid using more information than is reasonably needed.

Marketing communications

If you agree to receive promotional communications, we may use your contact details to send information about services, features, offers or other updates. You can withdraw consent to marketing at any time by using an unsubscribe option in a message where available or by contacting support@spinmachocasino.wtf. Account, security and service messages may still be sent when they are necessary to administer your account or provide an important update.

Sharing, security and retention

When information may be shared

We may share relevant personal information with service providers that help us operate the website and provide casino services. These providers may support payment processing, identity verification, fraud prevention, customer support, information technology, hosting, security, communications, analytics, auditing or professional services. They should only use information as needed to provide their services or comply with applicable requirements.

Information may also be disclosed where reasonably necessary to comply with legal or official requests, protect the safety and rights of people, investigate suspected fraud or unlawful activity, enforce website terms, handle disputes, or protect the integrity and security of the service. Where appropriate, information may be shared with professional advisers, insurers, business partners or other organisations involved in a transaction affecting the service. We do not sell personal information as a standard part of operating the casino website.

Security measures

We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure systems and staff or supplier procedures. No website, electronic transmission or storage system can be guaranteed to be completely secure, so players should use a strong password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

Keeping information

We keep personal information for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling, record keeping and legal compliance. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, we may securely delete it, anonymise it or otherwise handle it in accordance with applicable requirements.

Services and transfers

Some service providers may process information using systems or locations outside Australia. Where this occurs, appropriate steps may be taken to protect information and support compliance with applicable privacy requirements. The protections that apply can depend on the service, the type of information involved and the location of the relevant provider.

Your privacy choices and rights

Depending on the circumstances and applicable privacy requirements, you may have rights relating to personal information held about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that no longer needs to be retained, and withdrawing consent to marketing communications.

How to make a request

To exercise a data right or ask a privacy question, contact support@spinmachocasino.wtf. Please explain what you are requesting and provide enough information for us to understand and locate the relevant account or records. We may need to verify your identity before responding, particularly where the request involves account information or identity documents. This is a security measure designed to prevent information being disclosed to the wrong person.

Access: ask for a copy of personal information we hold about you, subject to applicable exceptions and verification requirements.
Correction: tell us which information is inaccurate, out of date or incomplete and request that it be corrected.
Deletion: ask us to delete personal information where it is no longer needed or where applicable requirements allow deletion. Some information may need to be retained for legal, security, dispute or record-keeping reasons.
Marketing consent: withdraw consent to promotional communications by contacting support@spinmachocasino.wtf. You may also use an available unsubscribe function.

We will consider privacy requests fairly and respond within a reasonable period, subject to identity checks, applicable requirements and any lawful reason to refuse or limit a request. Closing an account does not automatically erase every record associated with it, because some information may need to be retained for the reasons explained above.

Cookies and browser controls

Cookies are small text files or similar technologies stored on your device when you visit a website. Some cookies are necessary for account access, security, session management and core website functions. Other cookies may help remember settings, measure performance or understand website usage. You can manage or block cookies through your browser settings. Blocking some cookies may affect website functions, account access or the way certain features operate.

Changes to this policy

We may update this Privacy Policy when our services, information practices or legal requirements change. The updated version will be made available on the website and will apply from the date it is published, unless a different effective date is stated. We encourage players to review this page from time to time. If a change is significant, we may provide an additional notice where appropriate.